Frequently Asked Questions

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Appointment FAQ's

How do I make an appointment?
You can make an appointment a few different ways:
- Via our online booking system
- Calling the salon
- Texting the Salon
- Sending us a message on our Facebook Page
- Sending us an email
What do I do when I come for my appointment?

When you arrive for your appointment please take a seat in our summer house, just on your left as you walk through our gate.

We do have a camera in there so we can see when you have arrived for your appointment.
What happens if I need to cancel my appointment?

We understand life can be hectic for us all and you may need to cancel or reschedule your appointment from time to time. Please may we ask a minimum of 24 hours notice is given if you need to cancel or rearrange.

This gives us time to fill the slot.

To protect our small business if cancellation happens within 3-24 hours of your appointment a 50% charge of the full balance should be paid in order to secure a future appointment. Less than 3 hours incurs 100% charge.

If we are able to fill your appointment slot there will be no charge for your cancellation.

Gift Voucher FAQ's

How do I purchase a Gift Voucher?

You can purchase an E-Voucher from our website where you can add your own personal message.

You can also get in touch with us at the salon in any of the ways you would to make an appointment, we can then get your voucher ready for you and leave it in our Summer House for you to collect at your convenience during our opening hours.

This way you won’t miss us if we are in treatments as we don’t have a receptionist on all the time.

We just need to know which treatment or amount you would like on the Gift Voucher and the name of who it is for.

We can either take your bank details over the phone or email you a payment link.

Spa FAQ's

Treatment FAQ's

Do I need a patch test before any treatments?

If you have never had tinting/lash lift before we need to do you a patch test at least 48 hours prior to your appointment.

If you have had one before but at a different salon, we would still highly recommend a patch test as the products used could be slightly different, however if you're confident you're okay and don’t have skin sensitivity, you can just sign a waiver at the time of the appointment.
Do I need to give any medical information before a treatment?

We provide a Medical Questionaire prior to your appointment if you are a new client.

We do ask that the questionaire is kept regularly updated each year so if you are an existing customer, please check with your Therapist that your records are up to date.

Beauty Shop FAQ's

Step by Step Checkout Instructions
1. Simply add your items to the basket and proceed to checkout.
2. Pay for your selected products using our secure payment method, PayPal.
3. Once your order has gone through you will recive a confirmation email.
What if I would like a refund?

We can refund you if you decide against you puchase or would like to change your product choices.

As long as it's before you collect your goods.
How does the Click and Collect Process Work?

Once you have placed your order we will be in touch via email or text to arrange your collection time.

Once we have arranged your collection your selected skincare products will be put together.

If its a gift we can use tissue paper to beautifully wrap before placing it into your branded skincare bag.
How do the gift cards work?

Our gift cards are for the online store ONLY and not for treatments in the salon.

Once purchased these will be sent to you or to the person your gifting via email.

To redeem the gift card, simply put the number in on checkout on the online store.

Delush Spa Terms and Conditions

APPOINTMENTS:

If a booked treatment is cancelled without 24 hours notice or 4 days for Spa Experiences, changed on arrival, your 50% deposit will be lost.

In the event that your therapist is not available to carry out your appointment, through circumstances beyond our control, Delush Spa reserve the right to transfer the booking to an alternative therapist if available.

In the unusual instance where Delush Spa may need to cancel your booking, we will endeavour to contact you by telephone and/or email.

PAYMENT:

We accept all major credit/debit cards and cash.

CANCELLATION POLICY:

We do require a 50% deposit on all treatments and Spa packages, we would ask clients to provide, where possible, at least 24 hours notice if they need to change or cancel an appointment to ensure the deposit is not lost.

Deposits are none refundable and will revert to credit on your client account if cancelled within the time frame, to be used at your convenience.

Cancellations can be made by phoning or texting the salon during opening hours on 01472 593566 / 07411004409.

If you are cancelling out of salon hours you may cancel by email at info@delushspa.co.uk.

Delush Spa would like to advise you that in booking an appointment, that you are reserving a therapist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists, who rely on a busy schedule for a rewarding career.

Clients will be charged for the time reserved regardless for the reasons of cancelling. If we have sufficient notice of cancellation we can open up the appointment to awaiting clients.

For cancellation of Spa packages and block appointments of more than 2 hours Delush Spa would ask clients to provide the salon with at least 7 days notice of cancellation.

The management reserves the right to use their discretion in exceptional circumstances in regard to the above.

Cancellations due to COVID-19, Delush Spa will stick to cancellation policy unless we receive a valid positive PCR test.

YOUR HEALTH:

Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment.

When you arrive for your first treatment you will be asked to complete a medical questionnaire to highlight with the therapist any health issues you may have.

For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Spa.

VOUCHERS:

Delush Spa eVouchers or card Vouchers are non refundable due to the time and cost of processing them. All gift Vouchers are valid for 6 months from the date of purchase.

OFFERS:

Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price unless on a gift voucher, valid for 6 months.

COMPLAINTS PROCEDURE:

Delush Spa endeavours to treat all its clients appropriately and fairly. If however you are unhappy with a treatment or service you are entitled to lodge a complaint.

In the first instance if you have a grievance you must let us be aware of your complaint so that we can deal with it appropriately on the day.

If you do not make us aware on the day of the complaint you may be required to attend additional appointment to resolve the issue up to 10 days or provide evidence.

As we may need to speak with a therapist regarding a complaint we aim to resolve all complaints within 5 working days not including weekends.

We will not refund payments for treatments without following our complaints procedure.

We require notice of a compliant with pictures via email within 24 hours of your visit/treatment.

The final decision on any refund will be with the consent of The General Manager.

Where are we?

Located within 5 minutes walk from Cleethorpes Seafront we've created a secluded space for our private spa and treatments with on street parking available.

About Our Spa